When I was still working in tech support, the one lesson you learn is that no amount of training will be enough. You need to rely on your online navigating skills, whether it's using the knowledge base of the company or your favorite search engine.
Trainer: What's a recommended problem-solving tool?Having said that, the farthest I ever got with Google was probably Boolean searches. Now to use my newfound power for good rather than evil!
Trainees: Google!
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